Outsourcing and Offshoring to the Philippines

 

Offshoring experts:  DiversifyISS are experts in assisting businesses establish their own offshore teams (also commonly referred to as outsourced staff, offshore outsourced staff, remote staff or BPO) in the Philippines. Learn More >

Benefits to business: The benefits of offshoring are many and include promoting growth without incurring massive overheads, operating 24/7/365 as well as achieving  increased value for your staffing dollar spend. Learn More >

Industry specialisation: DiversifyISS specialises in assisting businesses in the professional services and retail sectors with offshore staffing implementation, including strategy and planning.

Why the Philippines?: With 94% English literacy, 400,000 graduates each year and an average age of just 22 the reasons for choosing the Philippines as your offshoring destination are many. Learn More >

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8 reasons why you need to consider offshoring for your business

Friday, Mar 27.

Your competition is doing, it or is considering it.

Rapid technological development, lower barriers to entry and an increase in service providers has made it easier than ever to implement an offshore workforce. If you aren’t thinking about it or at least considering it as part of your forward strategy you will find it increasingly difficult to compete.

Mar27

8 reasons why you need to consider offshoring for your business

Friday, Mar 27.

Your competition is doing, it or is considering it.

Rapid technological development, lower barriers to entry and an increase in service providers has made it easier than ever to implement an offshore workforce. If you aren’t thinking about it or at least considering it as part of your forward strategy you will find it increasingly difficult to compete.

You’re actually growing YOUR workforce in a cost effective manner.

You’ve probably heard a few negative things about outsourcing or you may have actually had a bad experience with a rogue provider. Offshoring is a completely different concept to outsourcing in that you have complete control over the employee. You can invest time in developing, training and mentoring them just like you would locally. They can actually become a long term asset, depending on how effective implementation is.

You’re probably doing it now (well kind of).

A growing trend, recently, has been the increased usage of remote workforces, hot desks and working from home. If you’re doing any of the above you’re basically already operating the same way you would with offshore staff.

It’s innovative.

Although innovation can be considered as an overused buzzword, businesses that identify innovative ways to use technology, increase capability and reduce operational costs find it easier to achieve growth and succeed, particularly in saturated industries. An offshore workforce solution is an innovative way to achieve a number of positive business objectives.

You’re increasing operational capacity without the traditional overheads.

When your workforce grows, so do your fixed costs such as rent, IT, equipment and utilities to name a few. Add in the time spent on training, induction and managing the human resources requirements and it becomes a costly exercise. An offshore services provider looks after everything so all you have to worry about is keeping your offshore employee busy.

You can manage workflow effectively.

Your offshore employee can work hours that are suitable for you, including a night shift. If you find your local staff are finding it difficult to complete certain work tasks before close of business you can utilise your offshore workforce to complete it overnight, reducing stress and allowing you to get through more work, quicker!

Free up your key staff to work on more important tasks.

It happens every day, key staff completing low priority admin tasks, which while important, are not adding any value to the business. Utilising an offshore workforce can allow lower priority work to be delegated efficiently allowing local staff to focus on higher value work.

You’re saving money

Obviously one of the most attractive benefits is the cost savings you can achieve when implementing an offshore workforce. 

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Professional service firms - outsourcing and offshoring – opportunities for innovative new business models

Tuesday, Mar 03.

Professional services firms in Australia have only recently identified the potential benefits that can be achieved by process outsourcing. Firms that have embarked upon down the process outsourcing journey have encountered varied levels of success. The most common challenges that present themselves are related to quality or consistency of the work and services provided. This is often attributed to a lack of transparency around the staff delivering the work as well as the inability to directly train or assist with the development of those staff members.

Mar03

Professional service firms - outsourcing and offshoring – opportunities for innovative new business models

Tuesday, Mar 03.

Professional services firms in Australia have only recently identified the potential benefits that can be achieved by process outsourcing. Firms that have embarked upon down the process outsourcing journey have encountered varied levels of success. The most common challenges that present themselves are related to quality or consistency of the work and services provided. This is often attributed to a lack of transparency around the staff delivering the work as well as the inability to directly train or assist with the development of those staff members. These factors combined can sometimes produce disappointing outcomes.

Recently another innovative concept for the implementation of low cost offshore staff has become more common: “offshoring”.

So what is offshoring?

Offshoring is where an organisation utilises an intermediary who is based offshore and helps the organisation to develop and implement an offshore workforce. The organisation has direct managerial control over their offshore employees (just like a regular local staff member) and they are involved in the selection and recruitment process. Click here to find out more.

Large American firms have undertaken the offshoring journey and have actually implemented their own back-office facilities in reduced cost locations, including the Philippines. In fact one large American firm has an offshore workforce of almost 1,000 employees in Manila who provide support services to their global offices.

This offshore workforce does not comprise of, for example, lawyers (not at the moment at least, but it is a future possibility) but rather the support services that are a critical component to any successful law firm. The functions offshored include business support functions such as finance, marketing, information technology, recruitment and human resources (to name a few).

Obviously the cost benefits are substantial as the average wage costs in the Philippines are less than 20% of those in Australia

An offshore/outsourced workforce solution is not just for large firms and you do not need to establish your own facility overseas to implement. There are expert service providers who will look after the entire process for you.

An experience service provider will work collaboratively with you to tailor a strategy that meets the needs of your professional service firm and then work to implement this strategy. Implementation includes developing a timetable for the functions to be offshored through to the recruitment of your offshore staff. Your experienced service provider will also host your offshore team in a modern office and will provide all the support services required, including IT, HR, Operations and Training.

The rapid advancement and development of information technology, internet speed and cloud based solutions have enabled remote staff to work in the same manner as locally based employees who opt to work from home. Locally based remote working solutions are no different to utilising an offshore resource in Manila. This shift to an almost borderless office has provided innovative professional services firms with an opportunity to re-evaluate how their business models work. Implementing an effective offshore solution will significantly reduce fixed platform costs.

It is time for professional services firms to revaluate their existing business models and contemplate how they will remain relevant as competition in the professional services market continues to grow. Considering an offshore solution must be on the agenda as it is increasingly likely that firms of the future will be completely different to those today.

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Building marketing and business development capability with an offshore solution

Tuesday, Mar 03.

With the Australian professional services market becoming increasingly saturated and fragmented with top tiers, mid tiers, boutiques and the new models vying for their piece of the pie the importance of high level marketing and business development is magnified...

Mar03

Building marketing and business development capability with an offshore solution

Tuesday, Mar 03.

With the Australian professional services market becoming increasingly saturated and fragmented with top tiers, mid tiers, boutiques and the new models vying for their piece of the pie the importance of high level marketing and business development is magnified. Firms that do not effectively invest or develop their marketing and business development capabilities will struggle against firms that have identified the critical importance that a high performance team can have in increasing profitability.

My marketing career commenced at a well-regarded mid-tier firm with a substantial marketing team which included a marketing manager and three marketing executives. Although the team worked well together the issue with this traditional marketing team structure was that the marketing manager had three generalist staff members, all with their own strengths and weaknesses, who weren’t experts in any particular function (whether it be graphic design, database development, search engine optimisation or website development). This lack of expertise in key functions placed pressure on the Marketing Manager as they then needed to become heavily involved in managing these functions and mentoring these employees on skills they probably don’t have either. As the marketing manager became involved in these day to day operational issues they’d then lose sight of the overall marketing objectives and strategic direction of the firm.

A successful law firm needs their executive managers to be looking at the high level detail and not getting lost in the day to day operational issues that plague inefficient marketing teams.

Fast forward a few years and I was given the opportunity to rebuild a marketing function at a highly specialised boutique firm.  The role required a highly strategic approach with a need to manage the development of the firms marketing and business development strategy and then implement it. I recalled the days where I wasted countless hours fumbling my way through graphic design programs or developing SEO frameworks and other more operational tasks and asked myself how I could work on the high level strategic side of things when I would no doubt become inundated with the time consuming day to day marketing tasks common to all professional services firms.

This is where the concept of using offshore/outsourced staff was introduced to me. The directive was issued to build my own offshore/outsource marketing team that would allow me to focus on working with key stakeholders on strategy and other higher level project work. In order to do this I broke down the key functions where in the past I had invested substantial time in completing and then sourcing an offshore/outsourced expert. In the space of a few months I was able to build a team that included a graphic designer, SEO expert and database research analyst (to name a few).

As a result of developing this offshore/outsourced marketing team I can now focus on work that is critical to the firm’s success whilst ensuring that the operational and day to day marketing tasks are completed effectively and efficiently. Additionally, the need to use external consultants has been reduced and timeliness on completion of projects has improved.

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