Outsourcing and Offshoring to the Philippines

 

Offshoring experts:  DiversifyISS are experts in assisting businesses establish their own offshore teams (also commonly referred to as outsourced staff, offshore outsourced staff, remote staff or BPO) in the Philippines. Learn More >

Benefits to business: The benefits of offshoring are many and include promoting growth without incurring massive overheads, operating 24/7/365 as well as achieving  increased value for your staffing dollar spend. Learn More >

Industry specialisation: DiversifyISS specialises in assisting businesses in the professional services and retail sectors with offshore staffing implementation, including strategy and planning.

Why the Philippines?: With 94% English literacy, 400,000 graduates each year and an average age of just 22 the reasons for choosing the Philippines as your offshoring destination are many. Learn More >

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Use of technology when offshoring and outsourcing

Wednesday, May 20.

May20

Use of technology when offshoring and outsourcing

Wednesday, May 20.

Technology is the backbone of any outsourcing or offshoring activities and with that in mind it is useful to consider the technology related tools that are available for use when outsourcing/offshoring.

High speed internet/direct links

The speed and quality of your connection is the most important consideration when considering offshoring or outsourcing.  Sometimes when an internet connection alone won’t provide the security or speed you are after a direct link may be the solution.

Cloud computing

One of the biggest attractions on offer is cloud computing.  When done well this can considerably speed up your offshore computer network working far faster and more efficiently than a remote access solution. 

Digital Data

The move towards paperless or at least “less paper” offices means that more and more information is available to us electronically which in turn means we can usually access it from any place at any time. There is no doubt that cloud computing and digital data are two of the big enablers for distributed workforces.

Video conferencing

There is a range of video conferencing software solutions available ranging from the basic and free (skype/vsee) to commercial integrated solutions.  These have opened the way to communicate and collaborate with staff any-where at any time (subject of course to having a reliable internet connection).

Employee monitoring software

There are a range of software programs that allow you to remotely monitor the websites your staff visit, take random shots of their computer screen and otherwise oversee productivity.

Internet cameras

Cameras can help greatly both with communication and also general supervision.  Ceiling mounted cameras have become common in many offshoring facilities as they assist greatly with staff supervision.  Some clients even replicate this set up locally so that their offshore staff feel more connected to their local workforce.

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The importance of training when offshoring/outsourcing

Thursday, Apr 30.

Apr30

The importance of training when offshoring/outsourcing

Thursday, Apr 30.

Many companies and organisations have waxed eloquently on the value of training and how it contributes to success for both the employees and the organisations/companies themselves. The recent changes in the way the world works - expanding economies, borders becoming more porous, collaboration between cultures - corroborates this assertion. It is undeniable that most companies acknowledge  that time invested in the development of employees is critical and have one or another form of training in place.

There is also a consensus as to what results are to be expected when a premium is placed on training and development. Improved performance, increased productivity and a higher employee satisfaction achieved are some of these results. Having established these, there are other benefits observed from being immersed in an environment of disseminating knowledge and information for the last decade.

It is significant to note the distinction between just having training in place versus the provision of training that has resounding impact felt by the individual and the organisation. Below are some benefits resulting from observing the proper utilisation of training and development:

Training helps nurture initiative and loyalty

The availability of training opportunities translate the value the organisation places on the development of its employees. Training truly becomes a tool for seeing employees as valuable to the company if these opportunities and programs are malleable enough to suit the employee’s perceived and actual needs. Customisable training encourages initiative it its employees, helping them to assess their strong and weak competencies. The investment in tailored personal development aids in the discovery of the individual and their ties to the organisation.

Knowledge builds confidence

Human beings by nature require acceptance and affirmation. Weakness or a lack of proficiency at work is perceived as a trigger to be ostracised or singled out. This leads to a waning belief in the individual’s capabilities. When there are options to improve competencies and skills, even if it something as basic as being a more effective communicator, employees can see, hear and feel themselves improving - provided that there are effective evaluation methods alongside the training. This renews a belief in themselves which is the root of confidence.

Expertise is a strong motivator

Training’s primary purpose is to equip employees with the knowledge and skills necessary for performing tasks and executing business functions. Because training is a continuous path towards mastery, employees start to enjoy what they do as they get closer to being fully proficient in their desired skills and competencies.

Autonomy and self direction

Training, as touched upon on the first point, should have the latitude to be self-directed. Training should always be coupled with development which dictates the frequency and kind of learning to reach a specified proficiency level. When training opportunities are too controlled, limited or restricted, employees no longer see it as a motivator. Technological advancements, particularly in online learning or learning-on-the-go, have made development opportunities more achievable.

In conclusion, organisations that are aware of the value of training and development should take a step further and ensure that the training framework ensures continuous feedback, evaluation and improvement and that all training programs elicit the maximum impact for the employee and the organisation. Supporting and encouraging full engagement in training and development can truly reap the most benefits.

“Tell me and I forget, teach me and I may remember, involve me and I learn.”

― Benjamin Franklin

 

 

 

 

 

 

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8 reasons why you need to consider offshoring for your business

Monday, Apr 20.

Apr20

8 reasons why you need to consider offshoring for your business

Monday, Apr 20.

Offshoring and outsourcing have been around for years in the USA and Europe and they have now well and truly arrived in Australia. Offshoring allows businesses to achieve the dual outcomes of lower costs and increased service delivery.  Technology has made offshoring a more viable option than ever and if you aren't considering it, your competitors will be.

The option to do this through an Australian based service provider is now here.

You're saving money

Obviously one of the most attractive benefits is the cost savings you can achieve when implementing an offshore workforce.

You’re increasing operational capacity without the traditional overheads.

When your workforce grows, so do your fixed costs such as rent, IT, equipment and utilities to name a few. Add in the time spent on training, induction and managing the human resources requirements and it becomes a costly exercise. An offshore services provider looks after everything so all you have to worry about is keeping your offshore employee busy.

Free up your key staff to work on more important tasks.

It happens every day, key staff completing low priority admin tasks, which while important, are not adding any value to the business. Utilising an offshore workforce can allow lower priority work to be delegated efficiently allowing local staff to focus on higher value work.

Your competition is doing, it or is considering it.

Rapid technological development, lower barriers to entry and an increase in service providers has made it easier than ever to implement an offshore workforce. If you aren’t thinking about it or at least considering it as part of your forward strategy you will find it increasingly difficult to compete.

You’re actually growing YOUR workforce in a cost effective manner.

You’ve probably heard a few negative things about outsourcing or you may have actually had a bad experience with a rogue provider. Offshoring is a completely different concept to outsourcing in that you have complete control over the employee. You can invest time in developing, training and mentoring them just like you would locally. They can actually become a long term asset, depending on how effective implementation is.

You’re probably doing it now (well kind of).

A growing trend, recently, has been the increased usage of remote workforces, hot desks and working from home. If you’re doing any of the above you’re basically already operating the same way you would with offshore staff.

You can manage workflow effectively.

Your offshore employee can work hours that are suitable for you, including a night shift. If you find your local staff are finding it difficult to complete certain work tasks before close of business you can utilise your offshore workforce to complete it overnight, reducing stress and allowing you to get through more work, quicker!

It's innovative.

Although innovation can be considered as an overused buzzword, businesses that identify innovative ways to use technology, increase capability and reduce operational costs find it easier to achieve growth and succeed, particularly in saturated industries. An offshore workforce solution is an innovative way to achieve a number of positive business objectives.

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